We understand that you may change your mind after placing an order. We offer a short cancellation window to accommodate this.

• Orders may be canceled within 24 hours of the original order placement time, provided they have not yet entered the processing or fulfillment stage.
• To cancel your order, contact us immediately at [email protected] with your order number and a request to cancel.
• Once an order has been dispatched, it cannot be canceled. In this case, you would need to follow our return process once the item is delivered.
• If your cancellation request is approved within the 24-hour window, a full refund will be issued to your original payment method within 5–7 business days.

We want to be clear and transparent about what qualifies for a refund. Please review the eligibility criteria below carefully before submitting a request.

All refund requests are reviewed individually. We reserve the right to decline requests that do not meet the conditions outlined above.

If you receive a product that is visibly damaged, defective, or not as described, you are eligible for a full refund or replacement. We take quality seriously and will resolve all verified damage claims promptly.

1. Contact us immediately upon receiving the damaged item. Do not use or wash the item, as this may affect your eligibility.
2. Email us at [email protected] with the subject line: “Damaged Item – Order #[Your Order Number]”.
3. Include clear photographs showing the damage to both the product and the packaging, along with your order number and a brief description of the issue.
4. Wait for our review. Our team will assess your claim within 2–3 business days and confirm eligibility.
5. Refund or replacement will be processed within 5–7 business days after approval.

If your order arrives but one or more items are missing, we will investigate and resolve the issue as quickly as possible.

• Contact our Customer Support Team at [email protected] within 24 hours of delivery to report missing items.
• Include your order number, a description of what was missing, and photos of the package you received (including the packaging label and any visible seals).
• We will investigate the matter thoroughly. If a missing item is confirmed, we will either reship the item or issue a refund at no additional cost to you.
• Claims for missing items submitted more than 24 hours after delivery may not be accepted. Please inspect your order as soon as it arrives.

To initiate a refund request, please follow the steps below. Incomplete requests may delay the process, so please include all required information.

1. Email us at [email protected] with the subject: “Refund Request – Order #[Your Order Number]”.
2. Provide your order number, the item(s) you are requesting a refund for, and the reason for your request.
3. Attach supporting evidence — clear photos of the item(s) and packaging if the issue is related to damage, defect, or incorrect item.
4. Our team will review your request within 2–3 business days and contact you with a decision.
5. If approved, your refund will be processed within 5–7 business days to your original payment method.

Once your refund request has been reviewed and approved, refunds are processed as follows:

• Approved refunds are returned to your original payment method (credit card, debit card, PayPal, etc.).
• Processing time is 5–7 business days from the date of approval. Please note that your bank or card issuer may take additional time to reflect the credit in your account.
• You will receive an email confirmation once your refund has been processed.
• If you have not received your refund after 10 business days, please contact us and we will follow up with the payment processor on your behalf.

In certain cases where a return is approved for reasons other than damage or a missing item, a restocking fee will be applied to the refund amount.

• A restocking fee of 4.99% of the product’s purchase price will be deducted from the refund total.
• This fee covers the costs associated with handling, inspecting, repackaging, and restocking the returned item.
• The restocking fee applies in addition to the non-refundable shipping fee.
• No restocking fee will be charged for returns resulting from our error — such as a wrong item being shipped or a confirmed manufacturing defect.

To be eligible for a return, all items must meet the following conditions at the time they are received back at our facility:

• Items must be in their original, unworn, and unwashed condition.
• All original tags must be attached and intact.
• Items must be returned in their original packaging or securely packed to prevent damage in transit.
• Items must be free of any odors, stains, makeup, or signs of use.
• Items must be returned within the timeframe specified in our return authorization email.

We reserve the right to refuse any return that does not meet these conditions. Items that fail inspection upon return will be sent back to the customer at their expense.

If your return or exchange request has been approved by our support team, please follow the steps below to send your item back:

1. Wait for approval. Do not send any items back without first receiving written approval from our support team via email.
2. Package your item securely. Use appropriate packaging to protect the item during return shipping. Include your order number and name on a slip inside the package.
3. Ship to the address provided in your return authorization email. You are responsible for covering the cost of return shipping unless the return is due to our error.
4. Use a tracked shipping service. We strongly recommend using a trackable shipping method. We are not responsible for items lost during return transit.
5. Email us the tracking number once your return has been shipped so we can monitor its arrival.
6. Refund or exchange will be processed within 5–7 business days of our receiving and inspecting the returned item.

We do not offer direct item-for-item exchanges at this time. If you would like a different size, color, or product, please follow this process:

• Contact our support team at [email protected] to initiate a return for the original item (subject to return eligibility conditions).
• Once your return is approved and the refund is processed, place a new order for the item you want.
• If you received an incorrect item due to our error, we will cover the cost of return shipping and send the correct item at no additional charge.

The following items and situations are not eligible for a refund or return under any circumstances:

• Items that have been worn, washed, or altered in any way.
• Items where tags have been removed or damaged.
• Items returned without prior written approval from our support team.
• Items that do not fit as expected — we strongly encourage checking our size guide before ordering.
• Items that do not meet personal style preferences or expectations not related to product defects.
• Sale, promotional, or discounted items — unless they arrive damaged or defective.
• Items where the return window has expired.
• Orders where an incorrect shipping address was provided by the customer.

We encourage all customers to carefully review product descriptions, size guides, and photos before placing an order. If you have any questions about a specific product, contact us before purchasing.

If you have any questions about our Refund and Returns Policy, or if you need help with a refund, return, or exchange request, our customer support team is here to assist you.

Please include your order number in all correspondence so we can assist you as quickly as possible. We aim to respond to all enquiries within 1–2 business days.

Note: The information in this policy is subject to change without prior notice. For the most up-to-date version, please visit our website or contact our support team directly.